Check to see if your address falls in Phase I or pre-register here:

Frequently Asked Questions

Q. What is Central Access?

A. In late 2018, the Board of Trustees of Central Alabama Electric Cooperative (CAEC) approved Phase I of a plan to construct a fiber network for broadband to rural Alabamians who desperately need this service. This process involved creating a subsidiary (Central Access), wholly owned by CAEC. We are currently constructing a 400-mile core to the cooperative's facilities and as a part of this process, we are also building out to those who are in the initial Phase I area and who have already indicated an interest in service by paying a $25 commitment fee. This step will expedite the process of connecting homes to high-speed broadband as we continue to activate services. This will be a multi-year project, but taking this first step now gets us closer to providing broadband to those members who no one else has been willing to serve.


Q. How do I find out if I am in Phase I?

A. You can enter your address above to see if you fall in Phase I of the project. Other areas and phases will be added as Phase I reaches its 35% take rate, and we're already over the halfway mark of this goal!


Q. I am in Phase I, when will I get service?

A. In August of 2019, we began the 15-month process of a 400-mile fiber core to connect our system’s substations and offices. This core (known as Phase I) is broken into four parts. Customer activations in Part 1 began in January 2020, and as we begin connecting homes with fiber in your area, we will send additional information. As we complete each part of Phase I, we will notify you that service is ready for activation.


Q. I’m in Phase I and received my fiber drop, what is this and when can I expect service?

A. To expedite the installation process, Central Access contractors have begun the process of running drop lines from the pole to customer homes (who have paid the $25 commitment fee). The drop line attaches to a connection box, also known as a NID (Network Interface Device). The NID serves as the access point for the fiber from outside to inside the home.

As we complete the work needed to activate your service (which may involve continued construction on the main core), we will send you a notification to schedule your in-home installation at a time that’s convenient for you.


Q. I am not in Phase I, what does that mean for me?

A. As Phase I takes off and the model is proven, we can move to Phase II of the project, which involves installing infrastructure past the 400-mile core and on to even more customers. We need to reach the goal of a 35% take rate from those within the first phase in order to move forward, and we are already over the halfway mark of this goal!

Your sign-up, as well as your neighbors, matters! We will use data from areas that have paid the $25 commitment fee to help determine which areas or communities will be next in line for construction. Our goal was and always will be to bring quality, lightning-fast internet to our entire service area, but we have to build it one mile and service at a time.


Q. If I am not a member, can I still get service?

A. Based on how close you are to our construction path, you may be eligible for service. Enter in your address at the top of the page to see if you fall in Phase I.


Q. Will this create jobs for the co-op or will this be contracted out?

A. Initially, a combination of CAEC employees and contractors will be used for various processes.


Q. What happens to the $25 I paid for participating in the initial survey?

A. As construction moves forward, member interest will help determine which communities get connected next.

Paying the $25 for the survey has already placed you on the pre-registration list for service and will also count toward helping us to determine demand in your community. While Phase II has not begun, we are already accepting pre-registration for the areas outside of the Phase I construction zone.


Q. How can I help get the word out to my neighbors about this project?

A. Invite us to a neighborhood, church or civic club meeting! We can also provide you with printed materials, yard signs or a PDF that you can share.

You can also follow and share our information on social media or simply send the www.centralaccess.com link to everyone you know and tell them to pre-register.


Q. Will you offer phone services?

A. Yes. Residential, nationwide, unlimited phone service for the continental United States is available for just $19.99/mo.


Q. Will you offer television services?

A. No. The lowest speed we off er is capable of allowing you to take advantage of the many streaming TV options available–opening up a whole new

world of entertainment! We can help you choose the service that works best for you.


Q. I own a business, are there business services available?

A. Yes. We offer a variety of packages and custom solutions for any business size. Contact us to learn more!